IT Service Management Consulting and Training
Service Management, evolved.Consulting, advisory, and mentoring for service management leaders, and ITIL training from Foundation through the advanced levels, in English and Swedish.
IT service management is becoming digital product and service management, and the frameworks around it keep multiplying: ITIL, Lean, Agile and Scrum, DevOps, Kanban, SAFe. It is easy to think you have to choose one. You do not. Beneath the competing names sits a small set of enduring principles that all of them, in the end, describe, and the old wars between them are over. My work is helping organizations apply those principles in the language they already speak, drawing on the strength of each approach rather than pledging loyalty to any single one.
Best practice and beyond
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Choose Proven Experience
Consulting and Course Instruction
I'm an IT service management consultant and accredited course instructor with more than two decades of experience helping organizations adopt and apply current ITIL®, DevOps, and Agile practices. I work hands-on with companies going through IT and operational change, and I've delivered certification training to more than 4,500 participants across more than 300 organizations worldwide. I work in the classroom and the boardroom alike, in English and Swedish, with clients across Europe, North America, and Asia. For leaders and boards, I also offer advisory: an experienced outside voice where direction is set.
Course Instruction
Accredited certification courses from Foundation to the advanced levels, in-house programs for practice owners and leaders, and tailored courses built around your needs.
Consulting
From process development to value stream mapping and management, and beyond. I help customers understand best practices, how to learn from them, and how to develop their own continual improvement capabilities.
Mentoring
Helping individuals make the most of their roles and responsibilities within their organizations. On your terms. On your schedule.
"Dane is the most skillful teacher/trainer that I have ever worked with. His ability to communicate and simplify the complicated is excellent. Dane also has the gift of evoking curiosity, and he inspires his audience. Combining Dane's training skill with his knowledge and experience within ITSM creates a powerful platform for success!"
- Thomas Godawszky, Digital Transformation Lead and Success Advisor, Synerity AB
"Thank you, Dane, for these two inspiring and insightful days filled with valuable knowledge, engaging discussions, and new perspectives. Your expertise and enthusiasm truly shine through when you are teaching."
- Katarina Wigge, Process Manager, PostNord, ITIL (Version 5) Foundation
"I just wanted to thank you for your brilliant teaching and your golden words throughout the course. Without hesitation, I can place you in my top five teachers of all time. I'm officially done with ITIL and got certified this morning, and it's largely thanks to you."
- Dimitrije Dobrijevic, Junior Solution Implementer, Devoteam Sweden, ITIL (Version 5) Foundation
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